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About Us
FREQUENTLY ASKED QUESTIONS
SHIPPING POLICY
SHIPPING IS FREE for all standard domestic orders $50 and over, this includes prints and original artwork! Standard shipping times range from 1-7 business days from the time the order goes out. If you need faster shipping, please select a different method at checkout. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $50.00 | $5.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $51.00 | $174.99 | FREE | $11.99 | $19.99 | $32.80 | FREE | $19.99 | $29.99 |
| $175.00 | $262.49 | FREE | $16.99 | $23.99 | $58.73 | FREE | $25.49 | $35.99 |
| $262.50 | $349.99 | FREE | $21.99 | $34.99 | $69.10 | FREE | $28.59 | $45.49 |
| $350.00 | $524.99 | FREE | $37.99 | $57.99 | $119.94 | FREE | $49.39 | $75.39 |
| $525.00 | $699.99 | FREE | $74.99 | $99.99 | $133.28 | FREE | $97.49 | $129.99 |
| $700.00 | $1749.99 | FREE | $83.99 | $125.99 | $222.16 | FREE | $109.19 | $163.79 |
| $1750.00 | $3499.99 | FREE | 105.99 | $149.99 | $322.19 | FREE | $137.79 | $194.99 |
| $3500.00 | Plus | FREE | $149.99 | $199.99 | $444.34 | FREE | $194.99 | $259.99 |
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is sent via USPS.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us here with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 5-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on cost:
Orders over $50 will SHIP FREE via ground shipping. For faster shipping, additional fees will apply.
| Cart Amount (and weight) | Ground Shipping | Expedited 2 Day Shipping |
| Up to $49 | $ 9.95 | $19.95 |
| $50 and higher 5 - 10 LBs | FREE | $29.95 |
| $50 and higher 10-15 LBs | FREE | $39.95 |
| $50 and higher 15 LB + | FREE | $49.95 |
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- Please note, we do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints and purchased originals are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact ssandersonart@gmail.co.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final as these orders are immediately sent to my vendor. Please contact ssandersonart@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email ssandersonart@gmail.com
WHO TO CONTACT?
You can reach out at any time by email at ssandersonart@gmail.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter ! You can also follow me on my social media pages as I consistently post about new work!
Instagram: https://www.instagram.com/susan_springer_anderson/
Facebook: https://www.facebook.com/SusanSpringerAndersonArtist/
